Handbooks vary property by property but please see an overall look at our resident handbook!

LEASE OBLIGATIONS

TERM OF LEASE

The lease you are signing obligates you for the state term or your lease. You will be financially obligated until the end date listed on your lease. There shall be only two people per bedroom allowed to live in the apartment.

NOTICE TO VACATE

A written notice to vacate your apartment is required 30/60 days prior to the date you will have removed all your possessions, cleaned, and turned over keys to the apartment. Your financial obligation will not end at the end of your lease unless you have given the office a written notice to vacate. Verbal notices are not acceptable. Notice requirements are firm and all agents have been instructed not to accept verbal notices.

MILITARY NOTICE TO VACATE

Under the SCRA, all service members will be relieved from their financial obligations to the apartment with a written 30-day notice to vacate and a copy of military orders showing ETS, PCS or deployment over 90 days. The 30 days will start at the beginning the next month. For example, if a military notice to vacate is turned in on October 15, the 30 days will start on November 1 and rent will be due thorough November 30. To avoid this please submit all military notice to vacate on the first day of the month.

AUTOMATIC LEASE RENEWAL

The lease agreement you signed renews itself automatically on a month-to-month basis unless you give a 30-day written notice of your intent to vacate or unless the management office gives you a 30 day notice of non-renewal. If your lease renews itself on a month-to-month lease there will be an additional $150.00 month-to-month fee added to your monthly rental amount.

PAYMENT OF RENT

The lease obligates you to pay rent in full on the FIRST DAY OF EACH MONTH. Partial payments will not be accepted. Rent is considered late if paid after the first day of the month and if not paid in full by the 5^th, a late payment fee equivalent to 5% of the monthly rent will be added to the amount due. Personal checks will not be accepted for late rent payments. Sweetwater Property Management reserves the right to start legal actions anytime after the 11^th of the month for those accounts that have not been paid in full.

SECURITY DEPOSIT

Once you vacate your apartment and return all keys to include, mailbox, door, marlock, garage door opener and clubhouse key to the office, the leases premises will be inspected. Any damages beyond fair wear and tear and/or failure to perform any terms of the lease may result in all or part of your security deposit being retained by management. Any unused portion of the deposit will be returned to you with 30 days of your financial obligation date. You are obligated to provide the office with your forwarding address. Otherwise, any notification will be mailed to your last known address.

Community Guidelines

TRASH

A trash dumpster is located inside the community for your convenience. All household garbage should be deposited in the compactor and not on the ground or around the dumpster. Furniture items other than household garbage should not be left outside the trash area. You may inquire at the management office for information on public landfills and/or thrift shops that accept such items. Disposal of these items is the resident’s responsibility not the management’s responsibility. Help us keep the compactor area clean by making sure your garbage is place fully inside the dumpster. Please make sure your car does not block accessibility to the dumpster.

Additionally, trash should not be left outside your apartment door or on your patio, $25 per bag will be charged to resident, if staff has to remove trash. Trash is very unsightly and attracts animals, rodents, and pests.

PATIO AND BALCONY

Residents are obligated to keep their patio or balcony neat and clean. They should not be used as a storage area or boxes, appliances, or any other type of household furniture or fixtures that are not approved for outdoor use. No article of any type shall be hung from, suspended from, or attached to the patio/balcony with the exception of tasteful flower boxes made for such.

NOISE

Residents and their guests shall respect all other residents’ rights to a reasonable quiet dwelling. Playing of radios, stereos, televisions, loud or offensive sounds, car radios, and stereos to the extent that it is disturbing to neighbors is considered a violation of the lease agreement. If, in the opinion of the management, the rights of other residents are at risk, the management has the right to give the offending party a five day notice by registered mail to vacate the apartment.

CONDUCT

It is understood and agreed that reasonable observance of the residents right, privileges, and welfare of the other residents in the community is to be maintained at all times. In the event when the resident’s conduct is, in the opinion of the landlord or its agents, prejudicial to the interest of the landlord and/or the rights, privileges, or welfare of the other residents of the community, then the landlord may terminate this lease at any time by serving the resident a 5 day notice to terminate the lease. A letter sent by registered or certified mail shall be sufficient notice under the provision set forth above. Any unearned portion of the rent will, within 30 days be refunded.

NEIGHBOR RELATIONS

Apartment living, like all living, is a “live and let live” proposition. It is the responsibility of all parents to provide the supervision and discipline necessary to make sure their child does not interfere with the rights and well being of other residents as well as the property itself. Residents should be considerate of their neighbors at all times. Should neighbor conflict develop that cannot be settled among the parties, management will investigate upon receipt of a written and signed complaint.

CABLE

Cable outlet locations cannot be changed or additional outlets added without management’s permission.

SATELLITE

Satellite dishes are not be adhered to the building nor placed in the ground. All dishes must be on the resident’s patio or balcony.

MAINTENANCE WORK REQUESTS AND TIPS

During office hours, your service requests can be called into the office or you submit online service requests through the resident portal.

For after hour and weekend emergencies please call your office number so a maintenance technician can be dispatched.

The following are maintenance requests are considered to be emergencies:

• Fire- Call 911 IMMEDIATELY plus notify the gate monitor who will notify management
• Blocked sewer lines
• Water leaks
• Lack of heat (inside apartment temperature below 65 degrees). Please still notify the technician.
• Lack of A/C (outside temperature over 80 degrees) For the safety of our maintenance technician, they are not allowed to repair HVAC systems after dark. Please still notify the technician.
• Blocked toilets in one bathroom apartments
• Gas leaks
• Loss of hot water
• In the event that you lock yourself out of the apartment, please contact a local locksmith.

In the event of a roof leak we request that you place a bucket, trash can or some object under the drip to minimize damage to the apartment if at all possible. Maintenance will arrive after the rain has stopped to assess and repair the leak.

GARBAGE DISPOSAL

Always run a flow of cold water when grinding or disposing food and continue water for a short time to clean the disposal. Always run disposal clear of food before using the dishwasher. Do not put fibrous food, bones, or large bulky items into the disposal. Never put grease down the drains

REFRIDGERATOR

Never pack food over the cold air vent in the freezer. At lease twice a year, remove the grill and clean behind with a vacuum. Buildup of dust and dirt can adversely affect the efficiency of the appliance.

DISHWASHER

Only use dishwashing detergent specially labeled for dishwasher. Other detergents will foam out the side and bottom of the dishwasher. Resident will be responsible for clean up. Overloading the dishwasher during a wash cycle will lead to ineffective cleaning. Rinse your dishes prior to loading the dishwasher. This lessens the amount of food particles that could block the drain in the dishwasher and provides more effective cleaning.

HEATING AND AIR CONDITIONING

Set thermostat fan switch on automatic. Set other switch to either HEAT or COOL. Check temperature setting. The unit is most efficient when set at a comfortable temperature and left at that setting (68 to 72 degrees). DO NOT set AC thermostat temperature lower than 30 degrees cooler than outside temperature or on the lowest setting for a “quick cool”. This may result in freezing of the unit and will therefore render the unit inoperable. If unit fails to run, please check breaker prior to calling maintenance.

LIGHT BULBS

Standard light bulb replacement is the resident’s responsibility.

PLUMBING

Keep a plunger on hand for minor repairs. Call maintenance for major stoppage in plumbing lines. If toilet is on the verge of overflowing, immediately turn water off at the supply line under the toilet tank. Please report leaking and running toilets or dripping faucets to the office for prompt repair. A leak will result in a very large increase in water/ sewer bill. Please remember that residents are responsible for utilities and it is the resident’s responsibility to report and request service.

WATER PIPES

To help prevent frozen water pipes during extreme winder weather, it is helpful to leave heat turned on when you leave your apartment. If you plan to be away for several days, please leave heat turned on at the lowest setting and open the cabinets under the sinks. Please notify the office if you plan to leave your apartment for a long period of time especially during times of possible extreme weather.

CARPET

Vacuum frequently to maintain a new/clean appearance. The carpet fabric is nylon. Cleaners such as “Resolve” specifically made for carpet stains are approved for use on minor carpet stains. To avoid further damage and repair/replacement costs, please contact the office for approved professional carpet cleaners. At move out you have the options to have the carpets professionally cleaned and provide management the receipt or it can be charged to you on your final accounting statement.

BLINDS

Blinds should be handled with care and cleaned with a mild soapy solution.

EXTERMINATING

We have a professional exterminator that services our community on a predetermined schedule. If you wish to have your apartment exterminated, please contact the office for further details. Household insect products are sold at grocery stores, etc. are approved for occasional use.

RULES AND REGULATIONS

RETURNED CHECK FEES

Checks returned by the bank unpaid for any reason will be assessed a penalty of $35.00. Payment for NSF checks must be in the form of money orders, cashiers check or by debit card in the office. Should the office receive two returned checks on your account, only cashiers checks, money orders and debit cards will be accepted for payment on your account for six months.

OCCUPANTS

No occupants other than those approved on the application are allowed. Violation will result in termination of the lease as stated above. Residents are fully and totally responsible for actions and behavior of their guests. Resident guest passes are located in the office; please ask office personnel if you need one for a guest.

ENTRYWAY/ EXITS

The sidewalks, entries, passages and stairways shall not be obstructed nor used for any purpose other than entering and exiting the apartment and building. No bicycles, baby carriages, strollers, wagons grills, garbage containers, or any other personal property of the resident may be left in the entryways, walkways, foyers, hallways, and stairways. Personal items left in such areas are subject to removal and disposal by management at any time with out prior notice.

SMOKE DETECTOR NOTICE

Upon move-in your smoke detector(s) have been thoroughly checked and the units are working properly. It is now your responsibility to check the detector weekly as suggested by the local Fire Department. Any malfunction or failure should be reported immediately to the Management office in writing.

Your smoke detector is electric with battery back up. To check your smoke detector, depress and hold the small button with a green light (a broom handle is good for this). After a few seconds of pressing the button, an alarm should sound. If not, contact the office.

CHARCOAL/ PROPANE GRILLS

Please be advised that cooking with an open flame appliance on decks or porches of apartments or other multifamily buildings is a violation of the Fire Prevention Code of the City of Fayetteville. Residents are not allowed to store a grill on their patio or balcony or in the storage rooms.

The Fayetteville City Fire Code concerning grills in apartment communities was put in place as the result of several apartment fires over the past few years. These fires were a direct result of cooking with an open flame appliance on a patio/ balcony. As well, the explosion on propane tanks intensified several fires. With this in mind, there will be NO GRILLS of any type (gas, charcoal, or electric) allowed at our community other than the designated  community grills.

NC FIRE DEPARTMENT

THE NORTH CAROLINA BUILDING CODE, VOLUME FIRE-FIRE PREVENTION CODE, CHAPTER FIVE, SECTION 504.8 STATES: “CHARCOAL AND GAS GRILLS ARE PROHIBITED WITH IN TEN (10) FEET OF COMBUSTIBLE MATERIALS…”

Combustible materials include but are not limited to wooden building and structural material such as siding, railings, decking, doors, roofing etc, cardboard, plastic and almost anything else will burn.

It is your responsibility to comply with all provisions of the Fire Prevention Code. The improper use of grills is a violation of the Code.

THE FAILURE TO COMPLY WITH THE PROVISIONS OF THE FIRE PREVENTION CODE WILL RESULT IN THE ISSURANCE OF CIVIL CITATIONS.

1^st offense: $100, 2^nd offense $250, 3^rd offense $500 for each and every occurrence thereafter.

DO NOT STORE YOUR GRILL ON THE BALCONY! DO NOT USE YOUR GRILL ON YOUR DECK, PORCH, OR BALCONY. THINK SAFETY AND ACT SAFELY!

If you have questions, problems or complaints please do not hesitate to call the Fire Prevention Bureau at 433-1730 or talk to the leasing office at your community.

433 Hay Street, Fayetteville, NC. 28301-5537

Telephone (910) 433-1728

Fax (910) 433-1780

Thank you for your cooperation. If you have any questions or concerns, you can contact your properties office.